Customer Service · Full-time · Evansville, United States
As an Auction Support Specialist, your role will be to assist the growing auction team by wearing a number of hats. You will be prospecting clients, assisting with listing and tagging equipment, clerking the actual auction whether in person or online; and ensuring all auction sales are invoiced, paid and purchased items are seamlessly handed off to logistics for final shipment. You'll respond to customer inquiries and make the rest of the auction team aware of any issues that need to be addressed in a timely manner.
Duties/Responsibilities:
Catalog equipment for sale in all auctions by creating detailed write-ups, descriptions, and photos
Dedicated to learning and understanding the auction industry, standards, and best practices
Collaborate with internal departments and equipment owners to gather information and documentation
Perform lot building, setting auction parameters, and managing the bidding processes through auction software
Provide professional customer service and support to bidders
Coordinate with logistics to schedule equipment pickup after payment is received
Create unsold lot lists to send to bidders after auctions
Describe and photograph the auction listings in a way that encourages bidding and to best represent the equipment
Responsible for meeting operational deadlines for finalizing auction listings and catalogs
Assists in the preparation of and timing for marketing materials for upcoming auctions
Willing and able to travel for SIGMA Auction to catalog lots and coordinate with rigging companies
Meet the operational standards of the SIGMA Auction Showroom
Knowledge, Skills and Abilities:
Proficient computer skills and ability to work in a fast paced environment
Excellent verbal and written communication skills
Strong attention to detail and highly motivated
Professional delivery of messaging via phone and email
Ability to read equipment manufacturer's operation manuals, maintenance manuals and machine schematic drawings.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Education and Experience:
Bachelor’s degree in a technical, business or a related field strongly preferred; at a minimum must possesses a high school diploma
Must be experienced researching items on the internet.
Experience with optimizing images for web use with tools such as Corel or Photoshop is a plus
Physical/Travel Requirements:
Up to 50-60% travel
The employee may occasionally have to lift and/or move up to 10 to 20 pounds.
The employee is required to practice, recognize, and interpret safety precautions and follow safety rules and OSHA requirements as they relate to the job.
About Our Company:
SIGMA Group is a successful, growing company of just under 150 employee-owners based in Evansville, Indiana. SIGMA primarily serves the food, beverage and other consumer goods industries, with a focus of buying and selling new and used production equipment to manufacturers around the globe. Our Sigma Surplus division is one of the fastest growing companies in the U.S.
What We Offer:
As an ESOP (Employee Stock Ownership Plan) company, our culture revolves around innovation, creative solutions and the tenacity to see them through. Our casual offices are filled with passionate people who work hard and play hard. We welcome new ideas and offer opportunities for advancement within all teams!
Competitive compensation
Professional growth and development opportunities
Tuition reimbursement
Comprehensive health and wellness plan
Flexible paid time off and paid holidays
Team-building activities
ESOP participation and 401(k) savings plan
SIGMA is an equal opportunity employer dedicated to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We value talent and I understand that our colleagues allow us the opportunity to deliver an exceptional customer experience. We achieve our goals through teamwork and conduct our business with integrity.