Joanna Cresswell

Joanna Cresswell is an accomplished customer success professional with extensive experience in account management and client relations. Currently serving as a Senior Customer Success Manager at Signal AI since February 2020, Joanna manages a portfolio of over 60 clients, focusing on onboarding, retention, and driving upsell opportunities. Previous roles include Customer Success Manager at TrackBack and Key Account Manager at C.H. Robinson, where Joanna developed strategic account plans, optimized client relationships, and drove sales opportunities. Joanna also has experience in event management with the Rugby Football Union and marketing support at Synel Industries UK. Joanna holds a Bachelor of Science degree in International Business from Brunel University of London.