Jessica Krambeck has extensive work experience in call center operations. Jessica began their career at Alorica in 1993 and held various roles, including Sr. Director of Operations Services and Director of Operation Services. In these positions, they were responsible for strategic direction, operational support, and improving efficiency in call center telephony platforms. Jessica also managed the development of information systems and workflow systems to streamline operations. In 2019, they joined Signature Performance, Inc. as the Director of Call Center Operations.
Jessica Krambeck attended the University of Nebraska at Omaha from 1989 to 1997, where they obtained a Bachelor of Science degree in Production/Operations Management. No specific information about their field of study was provided.
February, 2019 - present
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