Melissa Gooch

Director Of Ecommerce Operations - Zale Brands at Signet Jewelers

Melissa Gooch has extensive leadership and operational experience in the jewelry industry, particularly in Ecommerce operations and customer care contact center optimization. Melissa has successfully led various projects and initiatives to enhance customer experience, streamline processes, and achieve significant cost savings. Melissa has a proven track record of exceeding targets, implementing technology solutions, and effectively managing large teams to drive business success.

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Timeline

  • Director Of Ecommerce Operations - Zale Brands

    September, 2018 - present

  • Director Of Customer Care Contact Center Optimization-zale Brands

    June, 2017

  • Senior Director - Work Stream Leader: Transformation Leadership Team

    April, 2016

  • Senior Director Of Recovery

    October, 2014

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