Mohammed Zafar is a skilled IT professional with extensive experience in support and analysis, currently serving as a Senior Support Analyst at Signet Jewelers since January 2023. Prior to this role, Zafar was a Team Lead at Majestic Wine from March 2017 to January 2023, and worked as a Level 1 Consultant at RedPixie where responsibilities included managing user accounts and handling various service queries related to Active Directory and Exchange. Zafar's career also includes experience in both first and second line support at EMIS Health and Camelot, managing a high volume of daily contacts. Zafar holds a Bachelor's degree in Computer Science from the University of Hertfordshire, completed between 2007 and 2011.