Clinical Services Coordinator

How will this role have an impact?

The Clinical Services Coordinator acts as a clinical liaison between members, providers, and health plans. This position will be responsible for identifying urgent/emergent health concerns from the Signify Health providers to the member's health plan, primary care physicians, and/or internal Signify Health team members, while effectively documenting case management needs to the health plan. The Clinical Services Coordinator must have a strong understanding of medical terminology and excellent critical thinking skills.

This role will report to our Clinical Services Manager.

What will you do?

• Follow client customary referral request guidelines to generate health plan referrals
• Communicate with Signify Health providers directly regarding urgent/emergent referrals
• Communicate directly with select member’s health plans to report care management issues
• Maintain daily performance quota as defined by the department
• Provided support for in-field Signify Health Clinician inquiries via Inbound calls
• Work effectively with frequent interruptions

We are looking for someone with:

• High School Diploma or equivalent
• MA or LVN required
• 5+ years’ experience working in the back office of a medical office or other clinical setting
• Accurate data entry skills
• Typing speed min 45 WPM
• Strong attention to detail

The base salary hiring range for this position is $16.44 to $28.08. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners. 

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.