Kayla Chappelle

Kayla Chappelle is currently serving as a Segment Success Analyst at Signifyd, where responsibilities include providing technical support for merchants and facilitating onboarding and service upgrades. Previous experience includes working as a Licensed Service Lead at Root Inc., delivering escalated customer service to policyholders as a Licensed Insurance Agent. Kayla spent several years at Amazon in various roles, including Team Manager for Global Specialty Fulfillment, leading teams in logistics and customer service during significant operational expansions. Other roles at Amazon encompassed responsibilities in customer service support, business analysis, and training. Earlier experience includes volunteering as an advocate for the Contact Rape Crisis Center and research internships at Flint Group and Marshall University. Kayla holds a Bachelor of Science in Psychology from The Ohio State University.