Abid Riaz Ahmed

Abid Riaz Ahmed is a seasoned professional with extensive experience in customer experience and quality improvement. Currently serving as the Customer Experience & Quality Improvement Manager at Silah Gulf since May 2020, Abid has a strong background in training and quality assurance, having previously worked as a Training and Quality Assurance Specialist for CitiPhone UAE & Bahrain from September 2017 to May 2020. Abid also contributed to the success of Silah Gulf as a Corporate Trainer from April 2012 to September 2017, focusing on training needs analysis and pre-training organization. Earlier in the career, Abid worked at VIVA Bahrain as a Customer Loyalty and Retentions Representative and a Customer Care Representative in Back Office Operations from November 2009 to March 2012, emphasizing world-class service and customer retention strategies.