Branden Foster

Branden Foster has a diverse work history in the field of customer support and incident management. Branden currently holds the position of Director Of Customer Support at Silent Eight since April 2022. Prior to this, they worked at Anaplan as a Customer Care Product Support Manager from January 2018 to December 2021. In addition, Branden has experience as a Major Incident Manager at MoneyGram International, where they implemented major incident management processes and prepared post-incident review documents. Branden also served as a Service Desk Team Lead / Incident Manager at C.H. Robinson, where they designed and implemented processes to improve the First Contact Resolution rate. Before that, they worked as a Team Lead at Motors Management, where they developed KPIs for the service desk and managed operations. Branden began their career as a Level 2 Desktop Support technician at Travelers, providing technical support for XP to Windows 7 migrations. Branden also served as a Help Desk Technician at Chico's FAS, Inc., where they provided assistance to users and facilitated the transition from Windows XP to Windows 7.

Branden Foster earned an Associate's degree in Management Information Systems, General from Rainy River Community College, where they attended from 2006 to 2008. Branden then pursued further education at Georgia State University from 2009 to 2011, earning a Bachelor's degree in Management Information Systems, General.