Ahmed Mohsen

Senior Information Technology Support Engineer at Si-Vision

Ahmed Mohsen has accumulated a diverse range of work experience. Ahmed started their career in 2015 as a Customer Service Representative at Vodafone, where they gained experience in dealing with customer inquiries and providing support. In 2018, they joined Advanced Technology Services (ATS) as a Network Engineer, where they focused on troubleshooting network problems, implementing data backup and security policies, and supporting software and hardware installation at various sites. In 2019, Ahmed worked as an IT Engineer at RK Anjel, where they continued to troubleshoot system and network issues, implement data backup and security policies, and resolve network service problems. Their most recent role was at Si-Vision, where they held the position of IT first line support engineer and later Senior Information Technology Support Engineer. In these roles, they handled IT tickets, troubleshooted system and network problems, implemented security policies, and resolved network service issues. Ahmed's experience demonstrates their proficiency in IT support, troubleshooting, and network management.

Ahmed Mohsen obtained their Bachelor's degree in Computer Science from the Faculty of Computer and Informatics at Zagazig University from 2008 to 2012.

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Timeline

  • Senior Information Technology Support Engineer

    February, 2022 - present

  • IT First Line Support Engineer

    February, 2020