Helena Nascimento

Helena Nascimento's work experience begins with their role as a CX Analyst at Pier Seguradora since February 2022. Prior to that, they worked at Atento Brasil as a Customer Relationship Specialist II from January 2021 to February 2022. Helena'sresponsibilities at Atento Brasil included managing user account data, identity validation, account suspensions and recoveries, and analyzing metrics and individual indicators.

Before joining Atento Brasil, Helena worked as a Customer Service Operator at Home Agent from September 2020 to January 2021. Helena also has experience as an Administrative Sales Assistant at Buffet Zest Cozinha Criativa from March 2018 to November 2019. Earlier in their career, Helena worked as a General Attendant at WE Produções from January 2014 to April 2017.

Helena Nascimento has a diverse education history. From 2020 to 2023, they pursued a Bachelor's degree in Visual Arts from Cruzeiro do Sul Virtual. Prior to that, they completed a Bachelor's degree in Theater, along with a Teaching Certification, from Universidade Anhembi Morumbi between 2016 and 2019. In 2012 and 2013, Helena attended ETEC de Vila Formosa, where they earned a Technical degree in Visual Communication. Helena also completed their secondary education at ETEC de Vila Formosa between 2011 and 2013.

In addition to their formal education, Helena has obtained two certifications. In January 2022, they completed the "Customer Service: Problem Solving and Conflict Resolution" course at LinkedIn. Helena also attained a certification in "Introduction to Customer Success" from CS Academy in the same month and year.