Alberto Varaldi

Alberto Varaldi, PMP, is an accomplished professional with extensive experience in project management and contact center operations. Currently serving as the Senior Contact Center Manager at Silversea Cruises, Alberto leads projects focused on business process digitalization and transformation, including the integration of CRM and CTI platforms. Previous roles include Project Manager at IFM Infomaster, Go To Market Project Manager, and Commercial Planning & Project Manager at Costa Crociere S.p.A., where Alberto managed various innovative solutions and tools aimed at optimizing sales processes. Alberto's career also encompasses positions as an Analyst Developer and Consultant in the technology and automation sectors, showcasing a diverse skill set in both technical and managerial domains. An education from Università degli Studi di Genova complements this robust professional journey.