Applications Engineer

THE OPPORTUNITY 

Silvus is seeking an Applications Engineer within the customer-facing Sales Engineering team to conduct a wide range of technical activities relating to applications/solutions engineering and customer and sales support. In this role, you will work closely with customers and the Sales team to drive product development and be a key component in enabling the development of cutting-edge systems and technologies.

The Applications Engineer will be expected to help define and test new products and features, assist customers and the sales team with their technical support requests, perform technical analysis and systems integration duties, and engineer complete solutions to complex problems. You will work closely with internal engineering teams and provide in-person support with up to 25% travel, both domestic and international.

This position is on a hybrid schedule; a minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays.  The location for this role is Silvus Technologies’ HQ in the heart of West Los Angeles, CA.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Design and test complete solutions that solve unique technical problems.
• Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories.
• Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person.
• Work individually and with Engineering teams to support these requests via in-house or field testing and validation.
• Test and harden existing features through firmware and hardware changes in realistic applications.
• Support the Sales Engineering team by helping prepare for demos, training, testing, or recreating bugs and issues they see in the field.
• Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently.
• Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests.
• Travel requirements – Up to 25% travel to provide in-person engineering support to customers and the sales team,including demos, troubleshooting, system integration, and training.

REQUIRED QUALIFICATIONS

• Bachelor of Science in Electrical Engineering, Engineering Technology, or related technical field.
• Proficiency in instruments such as spectrum analyzers, multimeters, signal generators, and other RF and data network test equipment and testing.
• Must possess an ability to work independently, take initiative, multitask, and effectively interact with cross-functional teams and customers.
• Strong verbal and written communication skills are a must to effectively communicate with customers and internally across the entire organization.
• Excellent organizational skills and attentiveness to details.
• Proficiency with PC office applications and mobile devices.
• Excellent organization skills and attention to detail.
• Ability to lift up to 50 lbs.
• Willingness to travel and work at customer sites.

NOTE - Must be a U.S. Citizen due to clients under U.S. government contracts. Employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Proficiency with TCP/IP protocol and networking.
• Experience with operating and testing IP radios/modems.
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
• Experience in testing embedded radio communication systems.
• Familiarity with Linux.
• Proficiency with programming languages such as Python or C/C++.