Fredy Andres Ballesteros Avila

Fredy Andres Ballesteros Avila is an experienced professional with a strong background in customer support and operations management. Currently serving as an SLA Engineer and Customer Support Manager at Simetrik, Fredy oversees the construction and monitoring of support indicators to enhance user experience, while supervising Technical Support Engineers. Previously, as Customer Care Operations Manager at iFood Colombia, responsibilities included ensuring response times and CSAT compliance. Fredy's career also includes roles in export coordination at Ricova International Inc and various operational and quality assurance positions at BILATERAL, culminating in a comprehensive understanding of service quality, team leadership, and customer care. Fredy holds a Specialization in Quality Management and a degree in Business Administration from Universidad del Atlántico.