Juan Sebastian Rubio

Juan Sebastian Rubio is a Customer Success Operations Manager at Simetrik, where responsibilities include identifying metrics and improving efficiency of customer success operations. Previous roles at Simetrik include Technical Support Lead and Technical Support Engineer, during which skills in crisis management, database monitoring, and SQL optimization were developed. Prior to Simetrik, Juan worked at Apple as a Technical Support Customer Service Representative, consistently surpassing monthly operational goals. Earlier in the career, Juan served as a Junior Research Analyst at Universidad de los Andes in Colombia. Education includes a Bachelor’s degree in Chemical Engineering from Universidad de Los Andes and a MicroMasters program in Statistics and Data Science from the Massachusetts Institute of Technology.