Sabrina Benlolo

Customer Support Analyst at SimilarWeb

Sabrina Benlolo has a diverse work experience, starting with their current role as a Customer Support Analyst at Similarweb, where they provide high-quality support to clients by creating automations and updating the Knowledge Base. Sabrina also investigates and reports bugs to app developers and analyzes customer feedback for continuous improvements. Prior to this, they served as a Sales Development Representative Intern at Similarweb, where they created sales opportunities, optimized contact import processes, and designed effective sales cadences.

Before joining Similarweb, Sabrina worked at LifeWorks as an Actuarial Analyst in Pension Administration. Their responsibilities included calculating benefits, processing payment authorizations, and performing trustee reconciliations. Sabrina also created an automation spreadsheet to optimize report generation for service level agreements. Additionally, they gained experience as an Actuarial Intern in Pension Administration at LifeWorks.

Sabrina's earlier experience includes an Actuarial Internship at Sun Life Financial in Corporate Actuarial and a role as a Private Swimming Instructor at the Montreal Institute of Swimming. Sabrina also worked as a Lifeguard and Swimming Instructor at Cote Saint Luc Municipal Pool.

Overall, Sabrina Benlolo has demonstrated their skills and abilities across various industries and diverse roles, showcasing their flexibility and adaptability in different work environments.

Sabrina Benlolo completed their Bachelor of Science degree in Actuarial Mathematics/Finance at Concordia University from 2016 to 2020. Prior to that, they obtained a Diploma of Collegial Studies in Health Sciences from Dawson College, where the field of study is not specified. In addition to their formal education, Sabrina has also earned various certifications, including The Complete Python Bootcamp From Zero to Hero in Python and The Complete SQL Bootcamp: Go from Zero to Hero from Udemy in 2023. Sabrina has also obtained VEE (Economics, Finance & Accounting, Applied Statistics) certification from the Society of Actuaries in 2020, as well as Exam P - Probability and Exam FM - Financial Mathematics certifications in 2017 from the same institution.

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Timeline

  • Customer Support Analyst

    November, 2022 - present

  • Sales Development Representative Intern

    June, 2022

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