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Cheyenna Eversoll Duggan

Manager, Knowledge & Instructional Design at Simon Data

Cheyenna Eversoll Duggan has a diverse range of work experience in technical writing, instructional design, and teaching. Cheyenna currently serves as the Senior Technical Writer & Instructional Designer at Simon Data, where they lead and directs the creation of client-facing product documentation and instructional design efforts. Prior to this, they worked as the Senior Technical Writer & Product Operations Manager at Simon Data and as a Technical Writer at the same company.

Cheyenna also has experience in the field of education. Cheyenna worked as an Adjunct Faculty member at Southern New Hampshire University, teaching undergraduate IT courses in Business and Systems Analysis and Technical Communication. Cheyenna'steaching philosophy focuses on student-centered learning and fostering long-term growth.

Additionally, Cheyenna has speaking experience and has held a role as Lead Technical Writer at Itemize - Purchase Document Data Extraction. Cheyenna has also worked as a Senior Technical Associate at New York Life Insurance Company and as a Software Business Process Analyst at Distributed Solutions, Inc.

Cheyenna has demonstrated expertise in technical writing at various organizations. Cheyenna served as a Senior Technical Writer at Capital One, where they played a key role in the design process and created developer documentation. Cheyenna also tested API design, promoted design improvements, and participated in change control processes.

Prior to this, Cheyenna worked as a Technical Writer at SumTotal Systems, LLC, where they were responsible for creating technical documentation. Cheyenna also worked as a Technical Writer II at the same company.

In terms of their earlier experiences, Cheyenna has worked as a Second Grade Teacher at Central Baptist Christian School and as a Staff Assistant/Office Manager for a non-profit department in the School of Medicine at the University of South Florida.

Overall, Cheyenna Eversoll Duggan has a strong background in technical writing, instructional design, teaching, and project management. Cheyenna'sexpertise in creating clear and effective documentation has been demonstrated in various industries and organizations.

Cheyenna Eversoll Duggan has a diverse education history in various fields of study. Cheyenna began their educational journey in 2005 at the University of South Florida, where they pursued a Bachelor of Arts degree in English with a focus on Creative Writing. This program lasted until 2008, when they successfully completed their undergraduate studies.

After taking a break from formal education, Cheyenna returned to enroll at Penn State University in 2010. During their time there, which extended until 2012, they pursued a Master of Education degree with a specialization in Curriculum and Instruction, specifically focused on Children's Literature.

In 2015, Cheyenna pursued a different field of study and embarked on a Master of Science degree in Information Technology. This program took place at Southern New Hampshire University, where they dedicated two years of coursework until 2017.

Though primarily focused on education and information technology, Cheyenna also explored Higher Education/Higher Education Administration. In 2015, they briefly attended George Mason University, although the exact duration of their stay and their degree remain unspecified.

Overall, Cheyenna Eversoll Duggan's education history showcases their commitment to personal and professional growth in various fields, such as literature, technology, and higher education administration.

Links

Previous companies

Itemize Corp. logo
Capital One logo

Timeline

  • Manager, Knowledge & Instructional Design

    December 1, 2023 - present

  • Senior Technical Writer & Instructional Designer

    December, 2021

  • Senior Technical Writer & Product Operations Manager

    October, 2020

  • Technical Writer

    July, 2020

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