Susan Edwards

Susan Edwards is an experienced operations manager specializing in call center management and customer relations. Currently serving as Call Center Operations Manager at SimonMed Imaging since February 2021, Susan previously held roles including Paralegal Supervisor at Lexington Law Firm, where responsibilities included managing paralegals and enhancing client satisfaction. Earlier positions include REMS Supervisor at McKesson Health Solutions, Correspondence Customer Relations Manager at TriWest Healthcare Alliance, and Customer Care Specialist at American Express, each focusing on process improvement, staff development, and delivering exceptional customer service. Susan has pursued continuous education at Glendale Community College since 1991.