Michael Obiakor

Michael Obiakor is a seasoned customer support and technical support professional with a robust background in managing customer interactions and resolving technical issues. Currently serving as a Customer Support Specialist at Simple App since May 2024, Michael handles an average of 90 support tickets daily, achieving a 92% first-call resolution rate and maintaining a high customer satisfaction score of 4.8/5. Previous experience includes working as a Technical Support Specialist at VigiLearn, overseeing operations for multiple online educational platforms, and as a Client Relationship Manager at EduTech Global, where Michael established strong relationships with clients across more than 10 countries. Michael began a career in customer service at Guaranty Trust, consistently surpassing performance goals and achieving a 95% satisfaction rate.