Craig Taylor

Craig Taylor has been deeply involved in Customer Success since 2015, having transitioned from a long career in Learning and Development that began in the early 1990s. They are currently the Head of Customer Success at Simple Poll, where they lead initiatives across a diverse portfolio of clients, focusing on adoption and retention. Craig has also held significant roles at various organizations, including managing client relationships at Fuse Universal and leading Customer Success at HT2 Labs. They have a Bachelor's degree in Post Compulsory Education from the University of Greenwich and have consistently delivered impactful results, such as reducing onboarding times significantly and increasing customer retention.