Elizabeth Lucas is a seasoned Customer Success Org Leader in the SaaS space, currently serving as the Senior Director of Customer Success at SimplePractice. With a Bachelor of Science in Natural Resources Management and Policy from California Polytechnic State University-San Luis Obispo, Elizabeth previously held key roles at brightwheel and Mindbody, where they transformed customer onboarding processes and significantly enhanced employee engagement. Elizabeth's expertise spans multiple sectors, including SMB, Mid-Market, and Government segments, all while nurturing a leadership culture that prioritizes operational efficiency and exceptional customer experiences. Earlier in their career, Elizabeth worked as a Consulting Utility Forester and held various roles within the California Department of Forestry and Fire Protection.
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