Jean Carlo Bonilla

Jean Carlo Bonilla is a seasoned professional with extensive experience in sales and operations management. Currently serving as a Senior Sales Analyst and Strategic Coordinator at Simplex Group since May 2021, Jean Carlo also holds the position of Lead Sales Operations Analyst and previously worked as a QA Specialist. Prior experience includes managing outbound sales and retention teams at STARTEK, where responsibilities encompassed leading residential winback and new business campaigns for the Honduras team over four years, along with managing the retention team for two years. Earlier, at Alorica, Jean Carlo excelled as a Sales Supervisor, overseeing customer service agents focused on upselling various products and providing regular coaching.