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Tonia L Gordon

Director Of Customer Success at Simplify Healthcare

Tonia L Gordon has a diverse work experience. Tonia L is currently serving as an Adjunct Professor at Morehouse College since December 2020. Prior to this, they worked as a Director of Customer Success at Simplify Healthcare, starting in November 2020.

Before their role at Simplify Healthcare, Tonia held the position of Director Account General Manager at Benefitfocus from March 2019. In this role, they oversaw strategic client management and served as a trusted advisor to clients. Tonia L managed C-level executive account management and delivery for top-tier accounts within the Individual and Small Group commercial client portfolio valued at $20M.

From March 2011 to March 2019, Tonia worked at CONNECTURE in various roles. Tonia L served as the Director Client Delivery and Operations from March 2012 to March 2019. Prior to that, they were the Director of Client Services. Tonia started their career at CONNECTURE as a Project Manager in November 2003 and held the position until March 2012.

Overall, Tonia has demonstrated expertise in client management, delivery management, and operational excellence throughout their work experience.

Tonia L. Gordon obtained their Master of Business Administration (MBA) degree in Technology Management/Healthcare Management from the University of Phoenix, which they attended from 2003 to 2005. Prior to that, they earned a Bachelor of Science (B.S.) degree in Computer Science from the Southern University and Agricultural and Mechanical College at Baton Rouge, where they were enrolled from 1989 to 1994.

In terms of additional certifications, Tonia L. Gordon has obtained the "Certified SAFe 5 Agilist" certification from Scaled Agile, Inc. in January 2021. Moreover, they hold the "Project Management Professional (PMP)" certification, although details about the institution and the date of obtaining this certification are not provided.

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Timeline

  • Director Of Customer Success

    November, 2020 - present