Silmary Guedez

Silmary Guedez is a skilled professional with a background in technical support and systems auditing. Currently serving as a Tech Support Specialist at SimpliRoute since December 2021, Silmary provides technical assistance to internal and external users regarding the platform, mobile app, and API, while also investigating and resolving first and second-level issues. Prior experience at Organizacion El Tunal from April 2016 to May 2021 includes roles as a Corporate Systems Audit Specialist, responsible for executing system audits and ensuring compliance with regulatory frameworks, as well as managing service infrastructure and servers through roles as a Services and Servers Specialist and Analyst. Silmary holds a degree in Computer Engineering from Universidad Centroccidental 'Lisandro Alvarado' and a CCNA Routing and Switching certification from Cisco Networking Academy.