Amy Randall Beltz

Amy Randall Beltz is a seasoned professional in customer experience and operations, currently serving as the Head of CX Strategy & Implementation at SimpliSafe since May 2021. Prior to this role, Amy held key positions at The Hanover Insurance Group as AVP of Customer Experience & Operations and at Liberty Mutual Insurance, where responsibilities included Director of Customer Experience and various management roles focused on customer advocacy and claims. Amy's early career included an MBA internship in innovation at Ocean Spray Cranberries and experience in marketing at Teton Gravity Research, along with administrative and managerial roles at various organizations. Amy holds an MBA from Boston College Carroll School of Management and a BA in Psychology from Amherst College.