Nick Spence-Thomas is an experienced operations professional with a strong background in customer service and management across various industries. Currently serving as the Head of Contact Centre at Simpson Millar Solicitors since December 2025, Nick has previously held significant positions including Head of Customer Service at River Island, Director of Operations at Appian Task Limited, and Head of Operations at Speed Medical Examination Services. With extensive experience in leading teams and enhancing operational efficiency, Nick's career also includes roles such as Operations Director at Locum Staffing and Coverbox Insure Ltd, and Senior BPO Operations Manager at Cabot Credit Management. Notable achievements include leading large teams and delivering exceptional service across multiple sectors, underscored by a history of managing substantial operational frameworks at prominent organizations such as The AA and 118118.
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