Gerald Tan

Gerald Tan is a Senior Manager Customer Insights at Singapore Airlines, leading the research and insights team to drive customer experience performance. With experience in market research and consumer insights across various industries, Gerald has a strong background in quantitative and qualitative research methods. Gerald holds an MBA in Finance from Questrom School of Business, Boston University, and a BSc in Economics from National University of Singapore. Gerald has a proven track record in market analysis and customer satisfaction measures.