Wale Lawal

Wale Lawal currently holds the position of Customer Service Team Lead at Concentrix since May 2022, after a long tenure with Singtel that began in January 2013, where roles included Customer Care Officer, Team Lead, and Team Leader. In these positions, Wale Lawal has been responsible for formulating and leading customer care objectives, managing escalated complaints, overseeing service levels, and driving operational success in alignment with the Contact Center’s vision and goals. Wale Lawal earned a Bachelor's degree in Mass Communication/Media Studies from UCSI University, with studies spanning from 1997 to 2010.