Alaric Murnain

Alaric Murnain has over a decade of experience at Optus, advancing from a Customer Service/Technical Support Representative to the role of Digital Operations Lead. As a Team Leader, Alaric provided leadership and support to enhance customer experience, team performance, and agent capabilities while managing team and individual KPIs, training initiatives, and customer escalations. Notable achievements include leading the establishment of a compliance team for Customer Service Assurance (CSA) Mobile. Alaric also served as a Performance Coach and Assistant Trainer, focusing on coaching and development in customer service excellence. Educational credentials include multiple coaching certifications from The Coaching Institute and diplomas in Network Engineering and Client Support from TAFE NSW.