Jake Haklar

Jake Haklar is an experienced professional in the field of business management and customer service, with a career that spans over a decade. Currently serving as the Channel Execution Manager for Strategic Initiatives at Optus since April 2019, Jake has held multiple roles within the company, including Optimization Manager and Performance Lead, Contact Centres. Prior experience includes positions at MADEC Australia as a Disability Case Manager and Early School Leavers Program Lead, and various roles at other companies such as Lite N Easy, Origin Energy, and Telstra. Jake Haklar holds an MBA focused on Micro, Change and Renewal from La Trobe University, along with several other relevant qualifications, including a Certificate IV in Customer Contact Centre and an Advanced Diploma in Business.