Jay Felton

Jay Felton is a seasoned data analyst currently serving as a Senior Data Analyst at Optus since May 2023, focusing on identifying growth opportunities through advanced analytics and fostering data-driven decision-making across business functions. Prior to this role, Jay worked at ING Australia as a Customer Insights Analyst, automating reports using SQL, Tableau, and SAS, and presenting insights to senior leadership. Jay's experience at Optus from 2017 to 2022 included conducting customer sentiment analysis and developing self-service reporting solutions. Earlier roles in retail management and support at Optus and Harvey Norman provided foundational skills in performance management and customer service. Jay holds a Bachelor's Degree in Mathematics and Computing from the University of Technology Sydney.