Rebeccah Marks

Rebeccah Marks has extensive experience in various leadership and customer service roles at Optus, where responsibilities have included developing and implementing service transition plans, addressing root causes of complaints, driving continuous improvement initiatives, and enhancing coaching capabilities across customer service teams. Previous positions encompass leading a high-value customer experience team, providing senior support within the Wireless Porting team, and fundamental roles in care and hospitality. Rebeccah holds a Certificate IV in Community Welfare from Northern Beaches Tafe and has completed HSC at Northern Beaches Christian School.