Marcia Pereira (Ela/She/Ella)

Marcia Pereira has over two decades of experience in customer service, notably serving as a manicure at Singu since March 2018 and as a customer service representative at VOXLINE Contact Center from April 2020 to October 2020. Prior to these roles, Marcia worked for nearly two decades at Teleperformance Brasil, focusing on customer needs, solution identification, and team script management. Marcia's career began at Itaú Unibanco as a risk analyst, handling customer data validation and fraud prevention. Marcia holds a degree in Sales, Merchandising, and Marketing from UniCesumar and furthered education in nursing assistance at ETEC - Escola Técnica Estadual de São Paulo.