Claudia Castro Martinez

Claudia Castro Martinez is an accomplished leader in customer service and operations, currently serving as the Director of Customer Service for Latin America at Netflix since May 2024. Claudia's extensive experience includes pivotal roles such as Executive Partner at Sintec Consulting and Global Customer Support at PayPal. Prior positions at AT&T involved overseeing various sectors including supply chain, sales, and customer service, where Claudia implemented transformative strategies to enhance operational efficiency and customer experience. Claudia also held significant roles at NII Holdings, AOL Latin America, and General Motors, contributing to customer relationship management, operational planning, and quality management. Claudia possesses advanced degrees in Leadership from Georgetown University and Industrial Engineering from Tecnológico de Monterrey.