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Orly M.

Customer Technical Support Manager at SIRIN LABS

Orly M. has held multiple roles in the tech industry since 1997. Orly began their career at Makit as a Quality Assurance Manager, where they managed configuration control and drafted scenario specifications for ATP tests. In 1998, they moved to NICE Systems as an R&D Product Support, tracking opened CS cases and establishing a CRM Knowledge database. In 2001, Orly M. joined Marvell as a Customer Support Tier 2/3, where they provided technical support, verification and QA testing, and trained and provided on-site support. Orly also defined and built a CRM system for tracking customer issues. In 2008, Orly M. became the Marketing Manager at Proxy Networks, Inc. In 2010, they worked as a V&V at Orcit-Corrigent, and in 2011, they were a Verification Engineer at Networks. From 2013 to 2015, Orly M. was a Senior QA Engineer at Redbend. Finally, from 2016 to the present, they have been a Customer Technical Support Manager and a Technical Service & Support Tier 2 Engineer at SIRIN LABS.

Orly M. began their educational journey at Tel Aviv University, where they obtained a BA in math, economics and education. Afterward, they attended Israel Jobs for an MBA in information systems from 2002 to 2005. Prior to that, they attended John Bryce for a system analysis course from 2000 to 2001. Before that, they obtained a BA in computing and social science at Israel Jobs. Lastly, they attended Tel Aviv University, though the details of their studies are unknown.

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Previous companies

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Timeline

  • Customer Technical Support Manager

    September, 2017 - present

  • Technical service & Support tier 2 Engineer

    September, 2016

  • QA Engineer

    January, 2015

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