Vinicius Silveira has extensive experience in planning and digital channels, currently serving as Gerente de Planejamento e Canais Digitais at SISCOM since June 2014. In this role, responsibilities include the development of collection strategies and capacity sizing for all guarantee portfolios while enhancing digital tools to reduce manual labor and increase interactions through chatbots and virtual agents. Prior positions at SISCOM include Coordenador de Planejamento Estratégico e Control Desk and Analista de Planejamento e Estratégia SR, focusing on efficiency in operations and decision-making based on key performance indicators. Vinicius's career began with an internship at Volkswagen do Brasil as an Estagiário fiscal. Educational qualifications include a Tecnólogo degree in Processos Gerenciais from Universidade Anhembi Morumbi and a Bacharelado in Ciências Contábeis from Anhanguera Educacional.
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