Gao (GR) is an experienced IT professional currently serving as a Service Delivery Manager at SITA SOC (Ltd) since August 2020, where responsibilities include monitoring and reviewing OLA and SLA, as well as chairing IT Ops and IT Steercom. Prior to this role, Gao worked at BCX from October 2016 to July 2020 as an IT Operational Specialist, focusing on server monitoring, data center management, incident management, and leading a team. Gao started the career at Telkom in January 2007, holding positions as an IT Operational Specialist and Technical Officer, providing remote IT support, software installation, troubleshooting, and data line testing. Educational qualifications include a Master of Technology in Business Information Systems and a Bachelor of Technology in Knowledge Management, along with a National Diploma in IT, Software Development, all from Tshwane University of Technology.
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