Gao (GR) is an experienced IT professional currently serving as a Service Delivery Manager at SITA SOC (Ltd) since August 2020, where responsibilities include monitoring and reviewing OLA and SLA, as well as chairing IT Ops and IT Steercom. Prior to this role, Gao worked at BCX from October 2016 to July 2020 as an IT Operational Specialist, focusing on server monitoring, data center management, incident management, and leading a team. Gao started the career at Telkom in January 2007, holding positions as an IT Operational Specialist and Technical Officer, providing remote IT support, software installation, troubleshooting, and data line testing. Educational qualifications include a Master of Technology in Business Information Systems and a Bachelor of Technology in Knowledge Management, along with a National Diploma in IT, Software Development, all from Tshwane University of Technology.
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SITA SOC (Ltd)
SITA was established in 1999 to consolidate and coordinate the State’s information technology resources in order to achieve cost savings through scale, increase delivery capabilities and enhance interoperability. SITA is committed to leveraging Information Technology (IT) as a strategic resource for government, managing the IT procurement and delivery process to ensure that the Government gets value for money, and using IT to support the delivery of e-Government services to all citizens. In short, SITA is the IT business for the largest employer and consumer of IT products and services in South Africa – the Government. Furthermore, the Act separates SITA's services into mandatory services (i.e. SITA must provide), and non-mandatory services (i.e. SITA may provide). SITA remains committed in all its engagements to adhere to the Government’s "IT House of Values", aiming to achieve reduced costs, increased productivity and increased service to our citizens.