Dan Downes

Dan Downes is an accomplished professional with extensive experience in both the training and technology sectors. As the Owner and Operator of Tailored Training and Consulting since April 2008, Dan has developed personalized training and seminars for individuals and small businesses, particularly in the scuba diving industry. In parallel, Dan serves as the North American Head of Account Operations at SITA, where responsibilities include managing an $80 million services operation and creating a global service team. Previous roles include Regional Manager for International Training LLC, Senior Manager at SITA overseeing airline operations, Relationship and Management Consultant at IBM Global Business Services focusing on customer service strategies, and Service Manager at Air Canada leading a team in technology services. Educational background includes attendance at Dalhousie University and St. Mary’s University, Nova Scotia.