Jake Stetson is an experienced leader in customer success with a strong track record of driving growth and enhancing customer experiences. Currently serving as Director of Customer Success at Siteimprove since October 2022, Jake oversees operations in North America and APAC, achieving a notable 121% Net Revenue Retention (NRR) in FY23 and earning the title of 2023 CX Leader of the Year. Prior roles include Customer Success Coach at Catalyst Software, Associate Director of Customer Success at Olo, and Manager of Customer Success at Vonage, where Jake specialized in improving customer engagement and satisfaction. With earlier experience as an Account Executive at iCIMS and ADP, Jake possesses a blend of sales and customer success expertise, underpinned by education from Kutztown University of Pennsylvania.
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