Sam McDonald

Sam McDonald is a seasoned IT operations leader with extensive experience in IT Service Management (ITSM) and cloud solutions. Currently serving as SVP of IT Operations at SitusAMC, Sam is responsible for integrating product and service management frameworks and overseeing enterprise ITSM processes. Previous roles include senior management positions at DaVita Kidney Care, where Sam successfully implemented ITIL frameworks and managed critical IT operations. Additionally, Sam contributes to the DevOps & ITSM Advisory Board at PeopleCert, focusing on enhancing the synergy between development and IT support. Sam's educational background includes a degree in Political Economy from the University of Washington.