Milena Radunović

Milena Radunović is a Customer Support representative at Sketch. Milena has also worked as the Head of Partner Support at Gooten, a software tech company providing order management system and B2C solution for POD businesses. There, they were responsible for setting the new industry standard with CSAT of 95% (starting at 78%), lowering Avg First Response Time to less than 2h (starting at 13h), conducting agent and team performance reviews, establishing and documenting a new training process, overseeing the hiring and evaluation process, and handling employee relations. Milena has also worked as a journalist volunteer at Radio Televizija Vojvodine.

Milena Radunović has a Master's degree in Communication and Media Studies from the University of Novi Sad, Faculty of Philosophy. Milena also has a Bachelor's degree in Journalism from the University of Novi Sad, Faculty of Philosophy. Additionally, Milena Radunović has a high school diploma in Natural Sciences and Mathematics from Zemunska gimnazija.

Some of their coworkers include Felix Huang - Analytics, Jorge Fernández - Customer Support, and Alberto Araújo - Customer Support. Their manager is Matt Langdon, COO.