Frances Joanne Palafox

Frances Joanne Palafox is an experienced operations professional with a strong background in vendor relationship management and team leadership across various organizations. Currently serving as a Vendor Operations Specialist at Skillz since May 2023, Frances acts as the primary point of contact for BPO vendors. Previously, in roles at Cognizant, Frances excelled as a Team Manager/Operations Specialist, handling significant accounts such as Twitter, managing teams, and utilizing advanced data analysis techniques to enhance operational efficiency and training resources. Earlier experiences include leadership roles at TaskUs, Hinduja Global Solutions, and Convergys, where Frances demonstrated expertise in managing performance metrics, conducting coaching sessions, and fostering effective team collaboration. Frances holds a Bachelor of Science in Cell Biology and Anatomy from the University of the Philippines Los Baños.