Corey Jacobsen

Customer Success Manager at Skopenow

Corey Jacobsen began their work experience as a Marketing, Communications, & Public Relations Intern at Virtual Marketing in 2015. Corey then worked as an Account Manager at Emergent 360 from July 2016 to October 2019, where they focused on account retention, upselling new products, and building profitable pipeline. Corey joined Decision Lens in October 2019 as an Account Executive - State & Local, a role they held until January 2021. Corey then transitioned to Skopenow, where they initially worked as an Account Executive before becoming a Customer Success Manager in January 2022. In their current role, Corey manages the entire customer journey, including onboarding, engagement, retention, and growth, while also driving upsell revenue through increased product adoption, usage, and new features. Corey builds and maintains relationships with customers, collaborates with cross-functional teams, and shares best practices to continually improve processes.

Corey Jacobsen's education history includes attending James Madison University from 2013 to 2016, where they earned a Bachelor of Business Administration (B.B.A.) degree with a focus in Marketing. Prior to that, from 2012 to 2013, Corey attended the University of North Carolina Wilmington, although information regarding a degree or field of study for this period is not provided.

In addition to their formal education, Corey has obtained certifications in the field of sales and social media. In July 2016, they achieved the Red Hat Accredited Sales Specialist certification. In March 2016, they also became a Hootsuite Certified Professional, obtaining this certification from Hootsuite Media Inc.

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Previous companies

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Timeline

  • Customer Success Manager

    January, 2022 - present

  • Account Executive

    January, 2021

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