Johanna Roche is a seasoned professional with extensive experience in customer success and account management. Most recently serving as a Customer Success Manager at Odoo from June 2020 to August 2023, Johanna consistently exceeded performance targets, achieving results of 220% in 2020, 137% in 2021, 144% in 2022, and 157% in 2023. Prior roles include Partner Development Associate at ClassPass, Communication Officer at the Consulate General of France in San Francisco, Online Marketing Specialist at The American Institute of Architects, Support Agent at the Embassy of France in the United States, Customer Specialist at Inlingua Washington D.C., and various positions at CJ Affiliate ranging from International Account Manager to Account Representative. Johanna holds a Master's degree in Marketing from Montpellier Management and has also pursued studies at Dundalk Institute of Technology and Université Grenoble Alpes.