Laurie Bentley

Laurie Bentley has a diverse work experience spanning over two decades. Laurie started their career as a Volunteer Coordinator at Valley Crisis Center, where they developed and managed a volunteer program, increased in-kind donations, and raised awareness about domestic violence. Laurie then worked as a User Experience Researcher/Usability Specialist at Hewlett Packard, where they improved the design of various product lines through research and data analysis. Laurie later joined Aquent as an Information Developer, leading content teams for cloud-based SaaS products at HP. Laurie also worked at Kount as a Technical Account Manager/Client Success Manager, assisting e-commerce merchants in reducing chargebacks and improving fraud prevention measures. At PartnerHero, Laurie served as a Business Development Lead/Program Manager and contributed to revenue growth for SaaS clients by implementing support programs. Most recently, they worked at SKU IQ as a Help Center UX Writer, creating help center articles on software use in retail terminals and eCommerce platforms. Throughout their career, Laurie has demonstrated expertise in content strategy, website design, technical documentation, online marketing, and customer relationship management.

Laurie Bentley pursued their Bachelor of Science (B.S.) degree in Biology from The College of Idaho, which they completed between 1991 and 1995. In addition to their academic education, Laurie has obtained various certifications throughout their career. These certifications include Cybersecurity and Its Ten Domains from the University System of Georgia, which they obtained in January 2020, Responsive Web Design Certification from freeCodeCamp, obtained in December 2019, Certified ISO 9001 Management and Process Owner, Document Control Coordinator, and Internal Auditor from Core Business Solutions, Inc., obtained in April 2018, and the Salesforce Platform Basics Badge from Salesforce Trailhead, obtained in June 2016.