Alastair Smith

Alastair Smith currently serves as the Director of Data at Sky, where responsibilities include enhancing service performance and managing relationships with key partners. Prior experience includes roles at BT, where Alastair was the Director of Group Operational Excellence and led transformation programmes, as well as the Director of Group Customer Experience, focusing on improving customer journeys. Alastair's tenure at Santander UK involved significant roles, including Head of Customer Experience and Channel Support, overseeing research and operational support, and winning an 'outstanding achievement' award in risk oversight. Alastair holds credentials from Cambridge Judge Business School and Nottingham Trent University.