James Lewis

James Lewis has a diverse work experience spanning over a decade. James currently works as a Customer Success Manager at SkyBitz, a position they have held since September 2019. Prior to that, James served as a Senior Project Manager at Radiant Infotech from November 2018 to September 2019. James also worked as a Consultant at Dravida Consulting, LLC for a brief period in 2018.

From 2015 to 2018, James held various roles at WeDo Technologies, starting as the Director of Customer Management. In this position, they managed and led a team responsible for delivering managed services and software implementation projects in the North America and Caribbean region. James also developed and maintained relationships with Tier 1 carriers.

Before their time at WeDo Technologies, James worked as a Program Manager at Omniglobe International, where they led offshore software testing efforts for a start-up technology company. James also held the position of Program Manager, Business Analytics North America at Infogix, Inc. from 2011 to 2015. In this role, they delivered business solutions to Communication Service Provider accounts, managed fraud and revenue assurance programs, and engaged in product development.

James has experience in financial analysis as well, having worked as a Senior Financial Analyst at XO Communications from 2010 to 2011. James established processes for auditing usage invoices and implemented usage analytics reporting tools. James also served as a Product Development Consultant at Tele-Tech during this time, conducting research and analysis to identify market opportunities.

In 2009, James worked as a Project Consultant at TEOCO, where they researched and designed a rate database and maintained a least-cost routing product. James analyzed contracts and regulatory documents, reducing client network costs significantly.

James began their career at State Farm Insurance as a Consumer and Small Business Client Executive. In this role, they managed direct sales of insurance and financial services, exceeded sales targets, and conducted market research.

Overall, James Lewis has a strong background in customer success, project management, consulting, and financial analysis, with a focus on the technology and telecommunications industries.

James Lewis received their Bachelor's degree in Business Administration and Finance from Loyola University Maryland, where they studied from 1987 to 1991. Additionally, they took a Marketing Management Class at The Johns Hopkins University, although the dates of this course are not specified. In 2015, they obtained a certification in Project Management Professional (PMP) from the Project Management Institute.