Lisa Flynn, CCXP

Lisa Flynn, CCXP, has over 19 years of diverse work experience spanning various industries. Lisa is currently the Vice President of Customer Experience at SkyBitz, where they lead the Customer Experience Strategy and is responsible for driving positive business outcomes and value for customers. Prior to this role, Lisa served as the Director of Delivery Services at SkyBitz, managing the onboarding, training, and special projects for multiple business verticals.

Before joining SkyBitz, Lisa worked at Meridian Knowledge Solutions as the Lead Project Manager, where they ensured the timely and on-budget deployment of software and services across the Customer Solutions portfolio. Lisa also played a key role in developing software deployment methodologies and internal SOPs.

Lisa started their career at South Bay Mental Health Center as a Recruiting and HR Assistant, where they gained experience in candidate screening, scheduling interviews, and administering new hire orientation. Lisa then worked at Datatrac Information Services as the Lead Operations Trainer, creating training materials and delivering content for contact center CSRs.

In addition to their professional experience, Lisa has also worked as a Learning and Development Manager at Parature and as a Consultant at Booz Allen Hamilton.

Overall, Lisa Flynn brings a wealth of expertise in customer experience strategy, project management, training, and recruitment to their current role at SkyBitz.

Lisa Flynn, CCXP, completed their Bachelor of Science degree in Business Administration from Merrimack College, where they studied from 1998 to 2002. Prior to that, they attended East Bridgewater High School from 1994 to 1998. Lisa also holds additional certifications, including a certification in Diversity, Inclusion, and Belonging from LinkedIn, obtained in February 2022, and they are a Certified Customer Experience Professional, obtained from the Customer Experience Professionals Association (CXPA) in February 2021.