Deb Kocen

Deb Kocen is a seasoned professional in customer experience and engagement with extensive leadership experience spanning several organizations. Currently serving as Customer Success Director at Skybridge Americas Inc. since July 2009, Deb focuses on transforming customer experiences through a team of highly skilled problem solvers. Previously, Deb held the position of President of the Canada Community for SOCAP International, advocating for best-in-class customer care practices. Other roles include International Executive Recruiter at M.E.R., Client Transition Manager/Account Manager at Archway Marketing Services, and various managerial positions at Manitoba Telecom System, demonstrating a solid background in customer care and operations management. Deb is a graduate of the University of Manitoba.