Muhammed Shafi

Muhammed Shafi is a skilled Technical Support Engineer with extensive experience in the field of web and network security. Currently employed by Skyhigh Security, Muhammed interacts with customers to provide urgent support for product-related issues. Previously at Palo Alto Networks, Muhammed served as a Tier-2 Engineer, responsible for troubleshooting user-reported issues, performing advanced application-level diagnostics, and facilitating root cause investigations. Earlier experience includes a role as a Tier-1 Network Support Engineer at Cisco, where ownership of incidents and collaboration with cross-functional teams were key responsibilities. Muhammed holds a Bachelor of Science in Computer Science from Dayananda Sagar Institutions, along with additional training from Cisco Networking Academy and other reputable institutions.